GENERAL QUESTIONS

Where can I buy Sergio Tacchini products?
You can shop the full collection of men’s, women’s, and kids’ apparel, footwear, and accessories right here on our official e-commerce site, tacchstyle.com. Our products are also available at select premium retailers and tennis clubs worldwide.

Do you have physical stores?
Sergio Tacchini products are available through a wide network of authorized stockists and specialty stores across the globe. To find a location near you, we recommend using our store locator feature on tacchstyle.com.

I am having technical issues with the website. Who can I contact?
For any technical difficulties related to your online experience at tacchstyle.com, such as problems with loading pages, making a payment, or accessing your account, please reach out to our Customer Service team for assistance.

How can I stay updated on new collections and promotions?
To be the first to know about new arrivals, exclusive offers, and special events, we encourage you to subscribe to our newsletter. You can sign up at the bottom of our homepage on tacchstyle.com. Also, follow us on our social media channels for daily inspiration and updates.

PRODUCT & SIZE GUIDE

Where can I find information about sizing?
We have created a comprehensive Size Guide to help you find your perfect fit. You can find detailed measurement charts and guidance on the dedicated Size Guide page on tacchstyle.com. This guide is accessible from the main menu and on each product page.

What is the fit of your apparel like?
Sergio Tacchini offers different fits across its collections. Our items are generally designed to have a modern, tailored silhouette true to size. For specific fit notes (e.g., “Slim Fit,” “Regular Fit”), please check the description on each individual product page on tacchstyle.com.

How should I care for my Sergio Tacchini garments?
To ensure your Sergio Tacchini items maintain their quality and longevity, please follow the care instructions located on the label inside each garment. We recommend washing in cold water, avoiding bleach, and tumble drying on low heat or air drying.

ORDERING & PAYMENT

What payment methods do you accept?
On tacchstyle.com, we accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment methods that may be available in your region.

Is my payment information secure?
Yes. The security of your personal and payment information is our highest priority. Our website at tacchstyle.com uses industry-standard SSL (Secure Socket Layer) encryption technology to protect all transaction data.

How can I check the status of my order?
Once your order has been placed and shipped, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package’s journey. You can also check your order status by logging into your account on tacchstyle.com.

I need to modify or cancel my order. What should I do?
We aim to process orders quickly. If you need to change or cancel an order, please contact our Customer Service team immediately. We can only modify an order if it has not yet been processed and shipped from our warehouse.

SHIPPING

What are your shipping options and costs?
We offer several shipping options to meet your needs. The available methods and associated costs will be displayed at checkout on tacchstyle.com, based on your delivery address. Options often include standard and expedited shipping.

Do you ship internationally?
Yes, Sergio Tacchini ships to numerous countries around the world. During checkout on tacchstyle.com, you can select your country to see specific shipping options, delivery times, and any applicable customs or duties fees.

I have not received my order confirmation email. What should I do?
First, please check your junk or spam folder. If you cannot find the confirmation email, it is possible it was entered incorrectly. You can also log in to your account on tacchstyle.com to view your order history. If you are still unable to locate it, contact Customer Service.

RETURNS & EXCHANGES

What is your return policy?
We want you to be completely satisfied with your purchase. You may return any full-price item in its original condition with tags attached within 30 days of receipt for a refund to your original payment method. Sale items may have different return conditions; please check our Return Policy page on tacchstyle.com for full details.

How do I start a return or exchange?
The easiest way to initiate a return or exchange is through your account on tacchstyle.com. Visit the “Returns Center” section, select the order and items you wish to return, and follow the instructions to print a prepaid shipping label.

How long does it take to process a return?
Once we receive your returned package at our warehouse, please allow 5-7 business days for processing. You will receive an email confirmation once your refund has been issued. The time it takes for the refund to appear on your statement depends on your bank or payment provider.

What if my item is faulty or incorrect?
In the rare event that you receive a defective or incorrect item, we sincerely apologize. Please contact our Customer Service team right away, and we will gladly arrange a free return and expedite a correct replacement or refund for you.

MY ACCOUNT

What are the benefits of creating an account?
Creating an account on tacchstyle.com allows you to save your shipping and billing details for faster checkout, track your order status, view your order history, and manage your returns easily.

I forgot my password. How can I reset it?
On the login page for your account on tacchstyle.com, click on the “Forgot Your Password?” link. Enter the email address associated with your account, and you will receive an email with instructions to reset your password.

Can I save items to a wishlist?
Absolutely! When logged into your account, you can add your favorite products to a wishlist for easy access later. This allows you to keep track of items you love and be notified if they go on sale.